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Business Relationship Support Associate (Dedicated)
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Business Relationship Support Associate (Dedicated)
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About the position
Wells Fargo is seeking a collaborative and client-focused Business Relationship Support Associate to join the Global Payments & Liquidity (GPL) team. In this role, you will support a portfolio of commercial clients, partnering closely with relationship managers and internal stakeholders to deliver outstanding service and operational excellence. You will play a key role in analyzing client needs, supporting treasury management solutions, and ensuring compliance while driving a seamless and positive client experience. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to build expertise in treasury management, risk practices, and client relationship support.
Responsibilities
Support and manage a diverse portfolio of client relationships, ensuring responsive, high-quality service delivery
Partner with Business Relationship Managers to align on client strategy and deliver consistent, positive outcomes
Analyze client account activity, workflows, and service needs to identify trends, risks, and improvement opportunities
Evaluate portfolio profitability, risk exposure, and operational efficiency to support informed decision-making
Identify and recommend process improvements to enhance client experience and operational effectiveness
Apply sound judgment to review and resolve client issues while balancing risk and service excellence
Ensure adherence to regulatory and internal compliance requirements; escalate and report issues as appropriate
Communicate clearly and professionally with internal partners and stakeholders to resolve inquiries and drive results
Develop and apply expertise in treasury management products, systems, and processes
Demonstrate strong organization and attention to detail while managing multiple priorities in a deadline-driven environment
Collaborate across teams to solve problems, share insights, and improve overall service delivery
Adapt to changing priorities and business needs while maintaining a strong focus on client outcomes
Requirements
6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Nice-to-haves
Experience supporting Treasury Management products and services within a client service or Dedicated Client Services environment
Ability to build and maintain strong stakeholder relationships while delivering excellent client service
Strong analytical and problem-solving skills with the ability to assess risk, identify trends, and recommend solutions
Effective communication skills with a professional and confident presence (verbal and written)
Technical agility with the ability to navigate multiple systems, applications, and tools to support client needs
Strong organizational and prioritization skills with the ability to manage competing priorities
Experience supporting Commercial Banking clients or similar complex client environments
Call center or client service experience within financial services (preferred)
Ability to collaborate across teams and adapt in a fast-paced, evolving environment
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
