Care Facilitator, Medical Assistant

Job Description:

• Respond to incoming patient and family questions and escalate emergent triage calls to the clinical team
• Proactively contact patients for longitudinal care management
• Coordinate and schedule appointments and referrals
• Facilitate communication and collaboration among healthcare providers, patients, and families
• Serve as a liaison between services and external providers
• Monitor patients' progress and response to treatment, identifying changes or complications
• Communicate escalations or new health risks to clinical leadership
• Maintain accurate communication logs and comply with documentation standards and regulatory requirements
• Participate in quality improvement initiatives and performance improvement projects
• Identify and implement strategies to improve care coordination, patient outcomes, and patient satisfaction
• Adhere to HIPAA regulations and maintain patient confidentiality
• Ensure compliance with clinical guidelines and standards of care

Requirements:

• Some College or associate degree in clinical sciences, Nursing, or a related field
• Minimum two (2) years of experience collecting referral information in the healthcare market
• Medical Assistant certification preferred, but not required
• Experience with electronic medical record software
• Proficient use of the Microsoft Office suite
• Ability to multitask, prioritize, and manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Ability to work independently or in a team setting

Benefits: