Job Description: Answer inbound calls and assist members with questions about insurance policies and AAA memberships Deliver personalized, proactive solutions and recommend valuable products and services Engage with members using strong communication and a friendly, problem-solving mindset Think quickly and critically to resolve issues in a non-scripted environment Navigate multiple systems and tools while actively listening and multitasking Maintain a positive, can-do attitude in a fast-paced and evolving environment Participate in ongoing coaching and development to enhance performance Complete a 100% virtual training program lasting approximately four months Work full-time post-training shifts scheduled Monday–Friday and every Saturday, with one weekday off each week Requirements: Prior customer service experience; recent call center experience preferred Spanish fluency is a plus Excellent written, verbal, and listening communication skills Ability to multitask and navigate computer systems in real time Flexible, “can-do” mindset and willingness to adapt to change High school diploma or GED Ability to pass a background check and drug screening Must reside within the State of Ohio Dedicated, quiet workspace without interruptions Ability to directly connect to ISP via Ethernet; no DSL, satellite, or hot spots Modem/router in the same room as computer equipment Minimum internet speed of 50–100 Mbps download and 10 Mbps upload Demonstrated ability to uphold productivity and confidentiality in a remote setting Regular attendance in virtual team meetings and training sessions Availability during standard business hours and flexibility for possible shift adjustments Benefits: Bilingual fluency differential: additional $1.00/hour for English/Spanish fluency Comprehensive benefits package Growth & advancement opportunities Company-provided computer Partial internet reimbursement Health coverage for medical, dental, and vision 401(k) saving plans with company match Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts on membership, insurance, travel, entertainment, services, and more
