Job Description: Serve as the initial point of contact for Prior Authorization requests from members, providers, and a diverse customer base Determine whether complex requests should be transferred to a pharmacist for assistance Maintain complete, timely, and accurate documentation of approvals and denials Document conversations and outcomes across multiple software systems Requirements: 1 year experience in customer service or call center environment Must be able to work from home High-speed internet Proficiency pronouncing drug names and diagnoses Ability to recognize medical terminology Ability to navigate multiple software systems Keyboarding skills Schedule flexibility, including rotations through nights, weekends, and holidays High School Diploma or equivalent GED Benefits: Medical coverage Dental coverage Vision coverage Paid time off Retirement savings options Wellness programs Other resources supporting physical, emotional, and financial well-being CVS Health bonus, commission or short-term incentive program (eligible in addition to base pay)