[Remote] 2nd Shift Help Desk Support
Note: The job is a remote job and is open to candidates in USA. Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. The role troubleshoots end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service in a fast-paced Managed Services environment.
Responsibilities
- This role is responsible for troubleshooting end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service
- Provide remote technical support and issue resolution for a diverse client base
Skills
- 1-3+ years of Help Desk, Service Desk, or Technical Support experience, preferably within an MSP environment
- Strong troubleshooting experience supporting Windows 10/11, Active Directory, Entra ID (Azure AD), DNS, and DHCP
- Hands-on experience supporting macOS (iMacs and MacBooks), Apple iOS, and Android devices
- Experience with Mobile Device Management (MDM), Multi-Factor Authentication (MFA), and endpoint deployment technologies including Intune, Autopilot, and SCCM
- Knowledge of workstation and server patch management, endpoint security, and remote support best practices
- Experience using ITSM and remote support tools such as ServiceNow, Kaseya, JAMF, Microsoft Teams, Webex, or similar platforms
- Strong written and verbal communication skills with exceptional attention to detail and documentation accuracy
- Ability to manage multiple priorities, work independently, and provide excellent customer service in a fast-paced environment
- Demonstrated ability to learn new technologies quickly, adapt to changing client environments, and effectively collaborate across teams
- Legally authorized to work in the United States without sponsorship
- Must demnstrate a “can-do” attitude
- Microsoft, Azure, or CompTIA certifications (A+, Network+, Security+, AZ-900, AZ-104, MD-102, MS-102, etc.)
- Bilingual Spanish skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- Additional paid time-off for Personal and Sick
- Certification and hands-on training
- Employee discount for product services and entertainment
- Telecommute
Company Overview