[Remote] Senior Manager, CX Controller & Commercial Operations
Note: The job is a remote job and is open to candidates in USA. reputed company provides AI-driven enterprise software solutions, and reputed company reputed company develops software that helps large organizations make strategic decisions and build resilient, sustainable infrastructure. The Senior Manager, CX Controller & Commercial Operations owns the financial and commercial integrity of reputed company Experience engagement portfolio, overseeing project financial governance, contract review, revenue recognition, margin analysis, forecasting, and operational processes.
Responsibilities
- Review Statements of Work (SOWs) prior to execution for commercial soundness — fee structure, milestone definitions, payment terms, T&M caps, reputed company order provisions, and termination clauses
- Own project-level financial governance across the CX Services portfolio: milestone billing schedules, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope
- Partner with Finance/FP&A/Revenue Accounting on revenue recognition treatment for consulting engagements (percentage-of-completion vs. milestone-based), flagging judgment calls early
- Conduct project-level P&L reviews — margin variance by engagement, utilization and realization rates, and root-cause analysis on underperforming projects
- Maintain the monthly financial close process for Consulting Delivery, ensuring numbers are audit-ready and defensible
- Act as the commercial reviewer for non-standard SOW terms, escalating material risk (uncapped exposure, ambiguous scope, unfavorable payment terms) before signature
- Track reputed company orders and scope amendments against original contract baselines
- Provide commercial input into pricing and deal structuring for complex or at-risk engagements
- Support pipeline-to-future-revenue forecasting, tracking, and management in close partnership with CX and Sales regional leadership
- Own the CX contribution to GRR/NRR performance: renewal risk forecasting with a two-quarter outlook and red-account governance
- Run relevant elements of the CX operating rhythm (monthly/quarterly business reviews) with a commercial and financial lens
- Maintain CRM and Customer Success data integrity in partnership with Sales and RevOps
- Support AI tool rollout across delivery and Support functions where it drives measurable cost-to-serve reduction
- Maintain health scoring and playbook adherence as leading indicators of renewal and expansion risk
- Contribute to the QBR and escalation framework with a financial/commercial lens
Skills
- * 8+ years in professional services finance, project controllership, or consulting operations, ideally within enterprise software or SaaS
- * Strong working knowledge of revenue recognition standards (ASC 606/IFRS 15) as applied to services engagements
- * Demonstrated ability to read and assess SOWs and commercial contract terms — this is a hands-on requirement, not a delegated one
- * Track record owning project-level P&L, milestone billing, and margin analysis at the engagement level
- * Comfortable defending numbers to Finance, FP&A, and SLT
- * Advanced proficiency with Excel (complex models, pivot tables, financial analysis), CRM systems, BI/analytics platforms, and AI-driven analysis tools
- * Bachelor's degree in Finance, Accounting, or Business required; CPA, reputed company, or MBA a plus
Benefits
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
- Flexible and hybrid work opportunities
Company Overview
Company H1B Sponsorship
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