Starock Group - Remote Property Manager Assistant
About Us:
Starock Group is a leading national diversified real estate group with operations across multiple U.S. markets, with a focus on hands-on service, responsive management, and creating a better living experience for our residents. We value integrity, strong communication, accountability, and a team that takes ownership and gets things done.
About the Role:
As a Property Manager Assistant, you’ll support the day-to-day operations of our properties and help ensure a smooth experience for both our residents and team. This is a remote, full-time position requiring availability during Pacific Time, Monday–Friday, 9:00 AM–5:00 PM.
Key Responsibilities:
Tenant Communication & Support
Respond to and follow up on tenant inquiries by phone, email, and text
Coordinate repairs, maintenance, and vendor appointments
Prepare and issue notices, including entry, late rent, and lease violation notices
Follow up on maintenance requests and tenant concerns
Leasing Support
Schedule property showings, move-ins, and move-outs
Assist with application processing and document collection
Prepare lease agreements, addenda, and other leasing documents
Administrative Support
Maintain accurate records of communications, inspections, and property activity
Upload documents and update property management software such as AppFolio
Manage calendars for notices, inspections, renewals, and other deadlines
Assist with compliance, lease renewals, and tenant retention
Marketing & Listing Support
Review and update listings for vacant properties as needed
What We’re Looking For
Self-starter with strong ownership and accountability
Excellent verbal communication skills with clear, easily understood English
Strong professional and friendly written communication skills
Highly organized, proactive, and dependable with minimal supervision
Tech-savvy and comfortable learning and using online tools
Proficient in Google Workspace, including Gmail, Docs, Sheets, and Drive
AppFolio experience
Monday.com experience is a plus
Property Management experience
Must be available full-time during Pacific Time business hours
Must have reliable backup systems for power and internet outages, such as a backup ISP and backup power supply